Merchant Success Associate

About Brydge

Brydge is building infrastructure that enables businesses to trade across Africa and beyond with confidence. We move real money, solve real problems, and operate at the intersection of finance and technology.

About the role

We are looking for a proactive and customer-focused Merchant Success Associate to support and grow relationships with our merchants. The ideal candidate will ensure merchants have a seamless experience using our platform, resolve issues efficiently, and drive merchant satisfaction and retention.

Responsibilities

• Serve as the primary point of contact for assigned merchants
• Onboard new merchants and provide training on platform usage
• Monitor merchant performance and provide support where necessary
• Resolve merchant inquiries and complaints in a timely and professional manner
• Build strong relationships to improve merchant engagement and retention
• Collaborate with internal teams to address operational issues and improve merchant experience
• Identify opportunities for merchant growth and upselling
• Maintain accurate records and reports of merchant interactions

What we offer

• Competitive salary
• Career growth opportunities
• Collaborative work environment
• Training and professional development opportunities